Perfect ring -- backed up with ironclad warranty
I bought my ring as a wedding band three years ago -- and have enjoyed everything about it. Its shine and engraving have proven immune to the extensive abuse I've subjected it to. I've hit it on things more times than I can remember, scratched on all kinds of surfaces including rough granite, and there was never a mark on it. That is until last week, when after completing a home improvement project I was thumping the head of a hammer into the palm of my left hand (remember, I did say I've beaten up my ring a lot) and must have hit the ring just the wrong way -- and it broke. Not sure whether it was a crack from previous hits that finally gave way, a slight flaw in the metal, an unlucky angle, or some combination. Anyway, the ring didn't shatter -- it broke into a 'c' shape and the little fragment that would connect the ends.
I sent the ring back to Titanium Kay (along with a copy my invoice, which they so conveniently store online for their customers), hoping that they'd replace it for me under the warranty -- even though it was clearly at least partly my fault. They replaced it for free. Not only that, they redid the engraving and shipped it out to me for free -- and I had my replacement ring within a few days of them receiving it. Now THAT'S customer service and standing behind your product! The way Titanium Kay stands behind their product negates one of the few drawbacks of buying a tungsten ring -- the fact that they are somewhat brittle (though you can be sure I'll avoid hitting my new ring with a hammer). In some ways, however, this experience was also reassuring -- because even though tungsten rings cannot be cut off in an emergency, it demonstrated that a tungsten ring could be intentionally broken fairly easily (to free an injured finger) by using a vice grip (or in a pinch even a hammer or rock).